LaLa's Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you are returning an item that you have decided is not right for you please send it back postage pre-paid and we will refund your purchase once we receive it back at LaLa's. If you are sending an item back to us it is important that you receive a return number that we ask you to write on the outside of the box you are returning. If you are returning an item from to the USA we ask that you write 'Purchase Return' on your package in order to help lessen the duty and taxes.
You should expect to receive your refund within four weeks of returning your package to us, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the "My Account" menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Or email us at email@example.com, your choice.
We can ship to virtually any address in Canada and the USA. We will ship to International addresses and we will deal with those orders on a per order basis. Please feel free to contact us at lalas.ca so we can fill your International order. Note that there are restrictions on some products, and some products cannot be shipped to International destinations.
When you place an order, we will ship your order within 2 business days Canada Post regular ground (5-10 businees days delivery) and shipping costs will depend on the value of the order that you have placed. Orders over $200 ship FREE. If you wish a faster or different method of delivery we can arrange it for you. Please contact us at firstname.lastname@example.org or in a gift giving emergency call 604.924.2016.
|0 - $50||$10|
|$50 - $100||$15|
|$100 - $150||$20|
|$150 - $200||$25|
IN STORE PICKUP
If you live locally, we have an in store pickup option for your convenience. Simply select "Pick up at LaLa's" as your shipping option and shipping will not be charged. We will package your items and hold them for you to pick up at LaLa's in the Cove: 4381 Gallant Ave., North Vancouver BC V7G 1L1
All Prices in CAD/Canadian Dollars